For eligible unused accessories and spare parts in their original packaging, request a change-of-mind return within 30 calendar days of delivery. Sale items and orders with coupon or discount codes are excluded. Email info@poolwaterlab.us with your order number before sending anything back. Original paid shipping is non-refundable, and the customer pays the actual return shipping cost. Damaged, defective, incorrect, or materially misdescribed items are handled separately under the refund policy and applicable law. Read the full policy for authorization, eligibility, and inspection details.